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managing the happy client - blue dog blog™
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littlebluedog
littlebluedog
Tim
Thursday, May 13th, 2010 04:56 pm
managing the happy client

My client meeting this morning could have taken half the time it did, had the clients not expounded on how popular their product is going to be.

This happens often, and it's really easy to understand why. You come up with a good idea, you want people to recognize how good it is. Which is fine for talking to marketing people, or even, say, casual conversation, but probably not when you're consulting with me, your patent attorney. I certainly don't want to imply that I don't share your enthusiasm, it's just that you're paying a considerable amount of money for my time to give you advice on how to protect the niche you're trying to carve out, not listen to how easily your product will dominate the market. If your patent attorney truly cares about serving your interests, he'll minimize those fees by focusing on the relevant issues.

It's a delicate matter. Sharing in (or at least genuinely respecting) an inventor's exuberance is necessary for building a good client relationship, but it's certainly possible to fold this into the nature of the client-attorney dialogue without charging extra for the time.

Sometimes there's not a lot you can do. I've met with these clients before today, yet twice this morning I politely interrupted their excited chatter to essentially communicate "Look, I get it; I personally think it's a fantastic concept, and I'm really excited to work with you on it ... but let's focus on what we need to do, shall we?"

I'm not complaining. My chosen legal practice is one of the only ones in which my clients call me when they're happy.

4CommentReply

sushi4k
sushi4k
kris
Friday, May 14th, 2010 12:46 am (UTC)

That IS pretty cool that you work with happy clients. I can't imagine working in Family Law. I liked my divorce attorney on a personal level, but I have to wonder how she can live with her conscience knowing she milked me dry for what should have taken a lot less time. That's what she does though. At least she had time for a vacation in Costa Rica in the middle of my divorce. How nice.


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glowing_fish
glowing_fish
Matthew Harris
Friday, May 14th, 2010 01:25 am (UTC)

Some divorce lawyers or estate lawyers might have happy people calling them?

:)


ReplyThread
drjeff
drjeff
Raoul Duke
Friday, May 14th, 2010 03:08 am (UTC)

one of the only ones in which my clients call me when they're happy.

In other words, the exact opposite of my job!


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cienna74
cienna74
cienna74
Friday, May 14th, 2010 04:37 pm (UTC)

My chosen legal practice is one of the only ones in which my clients call me when they're happy.

That's awesome.


ReplyThread